Returns & Refunds Policy
At Zilla Trading Company, we take pride in the quality of our food products; however, if you receive an item that is damaged or incorrect, we offer a hassle-free return process within 14 days of delivery. Due to the perishable nature of our inventory, we cannot accept returns on opened food items unless there is a documented quality concern.
Initiate Your Request
Contact our support team within 14 days of receipt with your order number and a brief explanation of the issue.
Provide Documentation
Submit clear photographs of the product packaging and any damaged or incorrect items to help us verify your claim.
Package Your Return
If a physical return is required, securely pack the unopened items in their original shipping box using the provided prepaid label.
Receive Refund or Replacement
Once your return is inspected, we will issue a full refund to your original payment method or ship out a replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing